FAQ's

Standard Shipping is estimated at 3 to 5 business days. Priority Shipping is estimated at 2 to 3 business days. Business days are Monday to Friday and do not include weekends or US public holidays. These are estimates, not guarantees, because once your parcel is with the carrier the delivery is in their hands. Full details are in our Shipping Policy.

Orders placed before 12:00 PM ET on a business day are usually picked and packed the same day. Orders placed after that, at weekends, or on a public holiday start processing the next business day.

Not at the moment. We currently ship to US addresses only.

You will get a confirmation email when you order, and a second email with tracking once your parcel is handed to the carrier. Tracking can take up to 24 hours to start updating. If it has not updated in 5 business days, email us and we will chase the carrier for you.

Email us straight away at support@purelonutrition.com with your order number. We will fix it if your order has not gone into fulfilment yet. We cannot promise it, because we try to ship fast.

Please check with anyone else in your home, check with neighbours, and look in any safe place, porch or mailbox first. Carriers sometimes mark a parcel delivered up to 48 hours before it actually turns up.

If it is still missing, email us within 14 days of the delivery date and we will open a claim with the carrier. If it is confirmed lost, we will resend it or refund you in full, whichever you prefer.

Email us within 14 days with your order number and photos of the product and the outer box. We will send a free replacement or refund you in full including shipping, your choice.

If an item sells out after you order, we will email you within 2 business days with a new shipping date. You can choose to wait, swap it for something else, or cancel for a full refund including shipping. You can change your mind and cancel at any point before it ships.

We offer a 90 day money back guarantee. If you are not happy with your purchase, you can ask for a refund within 90 days of the date it was delivered.

No. Opened bottles, half used bottles and completely finished bottles are all covered. We only ask that you give the product a fair try first.

The whole order is covered within the 90 days, including bottles you have opened or finished. All the bottles from that order need to come back to us together, used and unused, because bundle pricing is worked out on the bundle as a whole.

Email support@purelonutrition.com with the subject line "Refund Request" and include your order number, the name on the order and your reason. We will reply with an RMA number and full instructions.

Please do not post anything back before you have that number, because we cannot match unlabelled parcels to an order.

You do, unless the return is our mistake, a faulty product or a damaged delivery, in which case we cover it. Please use a tracked service and keep your proof of postage.

No. We do not charge any restocking, handling or processing fee. You get the full product price back. The original shipping you paid at checkout is not refunded.

Once your return reaches us and we have checked it, we will email you to confirm. We process approved refunds within 7 working days. After that, how long it takes to show up is down to your bank, usually another 3 to 10 working days. Refunds go back to the original payment method only.

Yes. Store credit is issued at the full product price, lasts 12 months and can be used on anything in our store.

The guarantee covers one refunded order per customer or household. Sealed unopened items can still be returned separately within 30 days. Everything is set out in our Returns and Refund Policy.

Never. A subscription is only ever added if you choose it yourself before you check out. A one time purchase option is always there on every product.

You pick your delivery frequency at checkout, and we send your order and charge your card on that schedule until you cancel. There is no minimum term and no cancellation fee. We email you a reminder before every renewal so you always know a charge is coming.

Two ways, both work the same. Use the manage subscription link in your order confirmation or reminder email, or email support@purelonutrition.com and we will cancel it for you and confirm in writing.

No phone calls, no retention offers, no explaining yourself. To stop your next charge, let us know at least [48 hours] before your renewal date.

Yes. You can change how often it arrives, skip one order, pause and restart later, change the quantity, or update your address and payment details at any time.

Email us and we will refund it in full straight away. You will not need to send anything back. Our full terms are in our Purchase Options Cancellation Policy.

Our supplements are made in the USA with globally sourced ingredients, in an NSF GMP registered facility.

Yes. Every batch is tested for identity, purity and potency before it is released.

Because you should be able to see exactly what you are paying for. We do not use proprietary blends, which hide the real amount of each ingredient behind one total number. Every milligram is printed on our label.

Product formulas vary, so please check the label on the product page you are looking at. Where a product is vegan, non-GMO, gluten free or free from other common allergens, it says so on that page.

Yes. The expiry date is printed on every bottle. Store your supplements in a cool dry place, out of direct sunlight, with the lid closed.

It varies a lot from person to person, which is the honest answer. Supplements work gradually rather than overnight, and consistency matters more than anything else. That is exactly why our guarantee runs for a full 90 days, so you have real time to find out rather than deciding in week one.

We cannot promise that, and you should be wary of any supplement brand that does. Results depend on your body, your health, your diet, your medication and how consistently you take it. If it is not right for you, our 90 day guarantee means you are not stuck with it.

Please ask your doctor or pharmacist first. Some supplement ingredients can interact with prescription and over the counter medicines.

We are not able to give medical advice or tell you whether a product is safe alongside your specific medication, and we would rather be straight with you about that than guess. We are always happy to email you the full ingredient list and label so you can take it to them.

Talk to your healthcare provider before taking any supplement during pregnancy, while nursing or while trying to conceive.

No. Our products are for adults aged 18 and over.

Stop taking it and speak to your healthcare provider. Then email us so we know, and we will sort out a refund under our guarantee.

Some of our products work well together and some overlap. Check with your healthcare provider before combining supplements, and never take more than the serving size on the label.

[LIST YOUR PAYMENT METHODS HERE]. Every payment is processed securely and we never see or store your full card details.

Yes. Our store runs on Shopify, and payments are handled by their secure encrypted checkout. Your card details are never stored on our systems.

No, you can check out as a guest. An account makes it easier to track orders and manage a subscription, so it is worth having.

Codes usually cannot be combined with another offer, and some only apply to certain products. Email us with the code and your order and we will take a look.

Purelo Nutrition is a US supplement brand. We are a trading name of Echelon Ventures LLC, based at 2222 W Grand River Ave Ste A, Okemos, MI 48864.

We would rather do a few things properly than sell a shelf full of underdosed formulas. That means clinically relevant doses, no proprietary blends, every milligram printed on the label, and a 90 day guarantee that covers empty bottles. If we cannot back something up, we do not put it on the page.

Products bought anywhere other than purelonutrition.com are not covered by our guarantee. We cannot confirm how a product from another seller has been stored or handled, or whether it is genuine, so please buy direct.