Cancellation policy

Some items in our store may be offered to you as a subscription. This policy explains how subscriptions work, how you are billed, and how to change or cancel one. Purelo Nutrition is a trading name of Echelon Ventures LLC, 2222 W Grand River Ave Ste A, Okemos, MI 48864, USA.

1. Subscriptions Are Always Optional

If you want a single delivery with no recurring charge, choose the one time purchase option instead. That option is always available on every product we sell.

2. How Subscriptions Work

When you choose a subscription, you receive repeat deliveries at the frequency you select at checkout.

Your payment details are stored securely by our payment provider, and you are charged automatically for each delivery at the interval you selected, until you cancel. Subscriptions continue until cancelled. There is no minimum term, no commitment, and no cancellation fee.

Before you complete your purchase, we clearly show you the delivery frequency, the amount you will be charged, and the fact that the charge repeats. This information appears on the product page, in the cart, and again at checkout. By selecting a subscription and completing your purchase, you authorise these recurring charges.

3. Billing

Your first payment is taken when you place your order. Each following payment is taken automatically on your renewal date, every [30] days, at the price shown to you at checkout.

We send you a reminder email before each renewal so you always know a charge is coming and have time to cancel, skip or change your order if you want to.

If a renewal payment fails, we will attempt it again and email you so you can update your payment details. If we cannot take payment, your subscription may be paused or cancelled and no order will be shipped.

4. Price Changes

The price of your subscription stays the same unless we tell you otherwise. If we ever need to change it, we will email you in advance, before the new price applies, so you can cancel or make changes first if you prefer.

5. Changing Your Subscription

You are in control of your subscription and can change it at any time. You can:

6. How to Cancel

1. Manage it yourself. Every order confirmation email and every renewal reminder contains a link to manage your subscription. Click it, and you can cancel in a few clicks. You can also manage your subscription from your customer account if you have one.
2. Email us. Send a message to support@purelonutrition.com from the email address on your order, with the words "Cancel Subscription" and your order number. We will cancel it for you and send written confirmation. We will not require you to call anyone, sit through a retention offer, or explain your reasons.

To stop your next charge, your cancellation needs to reach us at least [48 hours] before your scheduled renewal date. Your renewal date is shown in your subscription management page and in every reminder email we send you.

Once you cancel, you will receive email confirmation, no further charges will be made, and no further orders will be sent.

7. If a Charge Goes Through After You Cancel

8. Orders Already Sent

Cancelling stops future charges and future deliveries. It does not automatically refund a delivery that has already been processed and shipped.

Any subscription order that has already shipped is fully covered by our Returns and Refund Policy, including our 90 day money back guarantee, so you can still return it under the terms set out there.

9. Pre-Orders and Try Before You Buy

We do not currently offer pre-orders or try before you buy purchase options. If we introduce them in future, this policy will be updated with the terms that apply before those options become available.

10. Questions

If anything about your subscription is unclear, or you are not sure whether you are on one, just email us and we will check your account and tell you.